TWT Group Team-1
TWT Group Team-1

Meet your IT department.

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Whatever happens, TWT’s team of IT professionals can handle it.

TWT collects IT professionals with a wide range of backgrounds so that our team can bring your business a wide range of experience and expertise. Once you’re a client, you’ll be assigned a TWT team member as your primary contact but know the right people will be pulled in whenever needed to help solve any business challenges that might arise.

We are Results Driven.

TWT is Result Driven. We love to accomplish things that help you get your work done and grow your business. Each person at TWT is focused on achieving what your business needs, when you need it. And each person at TWT is 100% accountable to their results.

The team at TWT really rolls up their sleeves and works closely with us to ensure even the tiniest pain point is eliminated.

– Ryan Townend, CEO William Joseph Communications

Meet Shawn Freeman, Founder & CEO

Shawn Freeman

Born and bred in Calgary, Shawn founded TWT Group with the goal of making IT easy instead of infuriating. He generously lends his IT skills to several Calgary non-profit organizations, including Youth Central in the Kahanoff Conference Centre. And has contributed on technology and entrepreneurship to major global communications including: Entrepreneur, The Huffington PostInc., Notable, and Forbes.

published in Entrepeneur, Inc., Huff Post, and Forbes

Get to know the TWT team.

Andrew McGillvray

Andrew McGillivray, Technical Account Manager

As an infrastructure consultant, Andrew visits clients onsite and helps them use their technology effectively. His strengths are his ability to think on his feet, learn new skills instantly and multitask.

Jake Chipperfield

Jake Chipperfield, Technical Account Manager

As an infrastructure consultant, Jake visits clients onsite and helps them use their technology effectively. Before joining TWT, Jake worked in a similar senior technical position providing on-site and cloud hosted infrastructures, backup solutions, and network management for small and medium businesses.

Julian Gelfand

Julian Gelfand, Technical Account Manager

Julian visits clients onsite and provides desktop support for clients who run into tech issues. This includes logging onto computers remotely and troubleshooting email glitches. His strength is combining his tech knowledge with exceptional customer service.

Luc Provencher

Luc Provencher, Technical Account Manager

Luc works to deliver hardware requests, interact onsite with clients and provide exceptional IT solutions and service. His strengths are problem solving and educating others about technology.

Murlyne Fong

Murlyne Fong, Director of Client Experience

At TWT Group, Murlyne provides support for our clients by ensuring we are delivering the best possible service and experience. She has a diverse background in project management, including legal, fundraising and event management.

Russ Altman

Russ Altman, Business Success Manager

Russ is responsible for seeking out new clients and working with them to design a support plan that perfectly meets their needs and fits their budget. Russ’ strengths include forming strong relationships and taking unconventional approaches to solving problems.


Felipe, Chief Barking Officer

Felipe was rescued from Cancun, Mexico by the lovely people at Pawsitive Match Rescue. Felipe thinks he’s the boss. On second thought, he might be.


Talk to us about how our team can help your business grow.