Evolution Presentation Technologies
Implementing the Right IT Solutions to Help Evolution Thrive
With offices in Calgary, Edmonton, Regina, Saskatoon, Winnipeg and Thunder Bay, Evolution Presentation Technologies (Evolution) has been providing professional audio-visual services to clients across Canada – ranging from small businesses to Fortune 500 companies – for the last 45 years. The company offers a full range of services, including consulting, design, installation, and managed service agreements, as well as comprehensive rental and events assistance such as equipment rentals, event design, and content creation.
With multiple branches across Canada, Evolution required a tailored IT solution that effectively solved IT issues across each of the company’s remote locations. However, Evolution was dealing with a large IT service provider based out of Edmonton, and struggled to get the level of service and quick response time that they required. Considering IT vital to the success of their business, Evolution realized that they needed to partner with a fully managed IT service provider who understood their unique business challenges and growth focus, as well as a partner who recognized Evolution’s need for a great IT strategy that required as little time, effort and capital from the company as possible.
TWT's Managed IT Solution
Providing Better Technology Support with a Personal Touch
TWT was referred to Evolution through a past employee who moved on to another business group that was also working with TWT. Shawn and his team did an initial IT analysis of Evolution, including their infrastructure, servers, WiFi and technical environment. The team noted that while Evolution had recently transitioned to becoming Cloud-based through Office 365, they were using Amazon servers for their main infrastructure, which wasn’t necessarily working in their favour.
Right off the bat, TWT helped Evolution switch all servers to Microsoft’s Azure Cloud. They also upgraded the network in the two primary locations to solve some connectivity issues and enable higher availability.
Evolution noted that, while improving their servers and solving their IT challenges right out of the gate, the biggest value TWT provided was being present, being local, providing consistent support, and integrating themselves with the Evolution team so that they could reliably connect if and when there were any issues. As Rob from Evolution says, “They’re great value, great quality, and I always know what to expect.”
“TWT tailor’s things to the way we do things, and we love that. The biggest value they’ve provided us is always being present and making themselves known, so that if something goes wrong, I know exactly who to call and have direct access.”