TWT Blog

Why You Should Choose an IT Provider Like You'd Choose a Restaurant


When picking an IT provider for your business, you should hire the most successful company you can find. You need a provider that’s consistently reliable, stable, supportive and concerned about its own advancement.

Reliability is important especially if your business has only recently updated your network. Getting set up with a new company takes time and money if your provider goes out of business. It’s also just annoying.

You’ll have grown to know and trust the people who answer your tech questions and visit your office. Building a new relationship will take its own time.

Your business gets better service over the long term because a successful IT company has the resources to invest in training and retaining staff. Happy staff tends to treat clients better. Because a successful company retains staff, your fees go towards upgraded systems rather than constantly hiring and training new people.

Choose your IT provider like you'd choose a great restaurant

Finding that successful IT provider is kind of like choosing that awesome local restaurant with stellar service that suddenly explodes in popularity.

Sometimes it’s a pain when everyone else discovers your favourite restaurant. You liked always getting the best table to enjoy the underrated food and service.

All that changed when the restaurant got a glowing magazine review. Now, the restaurant is packed every time you visit as more and more people line up to eat great food in a classy, relaxed environment.

For a moment, you’re annoyed that you have to make a reservation. But then good things start to happen. The restaurant hires higher quality wait staff who really know their stuff. The wine list doubles in length. The owners open up three more locations across the city. The food — already delicious — gets even tastier.

You’ve got more places to eat, and the food and service get better and better. You watch the owners excel in their roles as restaurateurs.

In the end, you want everyone else to visit your favourite restaurant, because you want it to be successful.

Picking a successful IT provider is kind of like choosing the best restaurant in town. Here's why you need a successful IT provider:

They'll reinvest in better systems and processes

The more successful an IT services company, the more likely they will reinvest in better systems and processes. This means your backups are more secure and the technicians answering the phone are better able to solve your problems.

The company will spend time researching the best new tech innovations for your business. They have the time and freedom to recommend new solutions that will save you time and money.

Less successful IT companies spend most of their time just trying to stay afloat.

You always pay for what you get

An IT provider that’s only charging $25 an hour will probably having a hard time being successful. That kind of rate doesn’t offer a healthy profit margin. If he or she is charging $25, they are probably a one-person shop, which isn’t a viable business model, in most cases.

Hiring a talented staff (even a small one) means having access to a diverse skill set. And you need a diverse skill set to solve complex IT problems. A one-person shop, although well intentioned, may not be able to troubleshoot your network crash at 11 p.m. at night because they’re working on a different client’s problem.

It’s in your best interest to hire the provider that knows how to sustain a business and knows how to weather economic downturns. If you’re stressed about your own business, you don’t want to waste time getting stressed about whether your IT provider can stay afloat. You want to be able to trust them when you ask them about scaling down your IT budget during a difficult time.

Like-minded people attract each other

Success attracts success. It’s fun and gratifying to work with the best in their field. You'll each get excited watching each other's businesses grow.

Find out more about TWT Group's IT solutions for your small business.

Topics: Business Continuity, To consider