Thinking about changing IT providers? Here’s what you need to know.


Changing your IT provider is a huge step for your business and can quickly become difficult if you aren’t prepared. Before you take the leap, here are a few key things to consider.

When is it time to change providers?

It’s the job of your IT provider to simplify the technology needs of your business. While technology isn’t perfect (and unexpected events can occur), here are a few telltale signs that it’s time to consider making a switch:

  • The team is too busy or under-resourced

When server crashes or internet outages occur, your IT provider should be proactive immediately. Long response times can impact your business productivity and bottom line.

  • They failed to backup your data

Most businesses are stalled when key data is compromised or lost. Failure to backup and protect your company data makes your business liable for lawsuits and can halt your operations.

  • Long-term technical problems keep coming up

Unexpected technology problems can occur, but they shouldn’t be a common theme for your business. If your IT provider is always fixing the same problem, it’s time to move on.

  • You’re spending money without seeing results
    Is your business still having to handle IT challenges internally? You shouldn’t be struggling to see the improvement between technology and your business.

What does great IT management look like?

The right managed IT provider should provide your business with reliable technology. When your business has reliable hardware, software, networks, and backups, it’s able to minimize its downtime when problems arise.  Your managed IT provider should also make sure that your technology anticipates changes and is prepared for your future growth.

When you have the right IT team, issues are resolved quickly, anticipated changes and upgrades are accounted for well in advance, and your business is consistently presented with innovative ideas that improve the productivity of your organization.

What should you keep in mind during a change?

Aside from finding an IT company with a great reputation, there are a few things that your business can do to ensure a seamless transition.

Staying well-documented is critical for your organization and is an important aspect of your IT management transition. Before making the switch, be sure to ask your current provider for a list of your organization’s passwords. This will make the process faster for your new provider and allow them to get to work right away.

In addition to providing your organization’s passwords, ask your current provider for a list of software licenses within your business and an inventory count of all your equipment. Having this information ready will prevent delays and give your new provider a head start.

Ask for your new provider to be on-site during the transition period and ensure that your staff are trained and comfortable using new technology. Remember, the transition period can be as short or as long as your business needs.

If you’re looking for a new IT provider, the experts here at TWT would be happy to talk with you about your needs. Let’s talk.


Topics: small business IT, To consider, data protection, data backup, Business Growth, managed IT services, IT company