TWT Blog

Next Time You Call TWT, You’ll Talk to a Real Person

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We’re big fans of technology and automation here at TWT Group. But sometimes, it’s nice talking to a real person being instead of an answering machine or inbox. This is especially true if you’re in the middle of a computer crash or your POS terminals just stopped functioning, and you need IT support as soon as possible.

We’re excited to announce that next time you call TWT’s main phone line between 8 a.m. and 5 p.m. MT, you’ll talk to a friendly and professional human being. If your request is urgent, you’ll speak to one of our consultants immediately; otherwise, we’ll find the best technician for your issue and make sure they get back to you within 30 minutes.

If you’re having a tech problem and call us, our receptionist here in Calgary will get some information from you and find the best person to help. We’ll get started on finding a solution (we might even have fixed it by the time we call you back!). If you’re trying to reach one of us in particular, feel free to ask for us by name and the receptionist will connect you.

Why we need a receptionist

Most IT providers simply don’t have a human being on the other end of the phone line. Usually, sending an email or leaving a voicemail are your only options. This can be frustrating. Technology is incredible, but it doesn’t mean we need to stop talking to each other. We believe in building an IT support solution that fits your workflow - and we hope this helps.

By hiring a receptionist, we’re giving our infrastructure consultants more time to work on your tech issues without worrying about answering the phone.

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Topics: Announcements