In this digital age, tales of computer crashes and lost data are legendary. It seems we all have a personal story to tell about losing precious photos or files after a hard drive meltdown or a coffee spill on a laptop. Unfortunately, some of us have stories about losing files to a hacking incident or a malicious virus.
The stakes are much higher for a business. It’s nearly impossible for businesses to continue operating if they're cut off from their data or other digital assets. A loss of valuable files could result in a work stoppage. Worse, you could compromise important client data.
It makes sense that backup and data security are some of the biggest IT concerns business owners have. Many of our current clients sought us out after enduring a less-than-desirable incident. Youth Central, a Calgary non-profit, couldn’t access its office or any of its IT resources during the 2013 flooding that paralyzed the city. They needed a solution that allowed them to access their backups quickly and efficiently.
It’s too late to create a backup plan after the worst has already happened.
Here are six questions to ask when choosing a backup solution:
1. Does backup happen automatically or do you have to manually do it?
TWT’s backups run automatically each night, after your operating hours end. We receive an immediate alert if there is an issue with your backup and remedy that issue automatically.
If you rely on a manual backup, there’s a good chance you’ll forget to do it every day. You may not know there was a problem with the backup until you access it at a later date, and by then it could be too late to fix the issue.
2. If you need to restore data from a backup, how quickly can you get it done?
Generally, this should be something you can do quickly. It will depend on the size of the backup itself. More data means more time, but our goal is to never leave you with too much downtime.
3. Who on your team is in charge of backup?
Our senior technicians are responsible for confirming and managing backups. We take backups very seriously and monitor them after you’ve gone home for the night. If you want to manage backup yourself, make sure you’ve trained one or two people how to do it every day, as well as a substitute who can run backups when the others are on vacation.
4. Do you have offsite copies of backups?
Even if you are currently backing up to a local USB drive, this is often not enough. It’s awful to think about, but someone could break into your office and steal your server and the USB drive. Fire or flood are also legitimate concerns. When planning for backups, you need to consider the worst case scenario.
5. Where are the gaps?
Sit down and list all the possible scenarios that can affect backup: fire, theft, hacking, viruses, equipment loss or accidental deletion. Once you’ve done that, plan out how you’ll restore your data and estimate how long it will take. How will your team operate until your data is restored? You need to know how long it will take your IT team to get you up and running again. We can help with this.
6. How much does it cost?
A backup solution is a non-negotiable IT service. Our plans are reasonable and customizable. We recently released an unlimited data per device package that could save you money if your business generates a lot of data. Feel free to get in touch if you’d like to hear more about it.
Need help navigating the rough backup seas?
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