If you’re not already a client, you’ll be convinced to start.If you’re in the market for managed IT services, you’ve probably been shopping around and getting a feel for your options. There are plenty of companies to choose from who offer IT services, and after a while, they can start looking the same.
Why choose us? Out of all the IT management companies you’re looking at, what makes us stand out?
You ought to consider this site your last stop, because there are ten fantastic benefits that make TWT stand above the rest.
We are results driven
TWT members all believe that working in a way where results are the key metrics rather than the appearance of being busy is important. This refers to the idea that employees shouldn’t be based off their presence in the office or the hours they work, but instead, on their results.
Team members have autonomy over projects and have freedom to choose when and how they meet goals. At TWT, each of our team members are focused on helping clients whenever they need it.
No down-time, just reliability
At TWT, clients have unlimited support, and a guaranteed response time of 15 minutes or less, no matter when your problem arises. If something is going wrong, even in the middle of the night, TWT is there to help.
With unlimited support, clients can feel free to pick up the phone with a question at any time, no matter how small the issue is. We want to make the tiniest inconvenience go away.
Power up your security
We offer a layered security plan for our clients, including DNS (domain name system) protection for devices, a firewall, anti-malware, anti-ransomware, anti-virus and anti-exploit protection.
We don’t give our consultants access to your systems with their own devices, to ensure the safety of your data.
On top of all of that, we educate our users to keep everyone knowledgeable about their systems.
We’re a provider you can trust
While we’re on the subject, we know when it comes to your IT service provider, you want to go with a company who can be held accountable. With our security measures, service guarantee, and our team mentality, you can count on us to do the right thing. At TWT, we always have our client’s backs.
With any organization, there will come times when new IT capabilities will need to be applied. For example, in the 90s and 00s it was acceptable for an organization’s website to be an electronic brochure. A place where simple company information can be found. Now, the standards on a website are much higher, and should be more dynamic.
When it comes to rolling with these technological punches, you are in safe hands with TWT. We are disruptors who try new things, unafraid to challenge the status quo and find ways to work better.
We’ll help you choose the technology that meets your needs
At TWT, we assess your current business needs as well as your long-term goals. This process helps us narrow down the options so we can make recommendations that are a perfect fit for your business.
We take into consideration factors like the initial purchase price, maintenance costs, replacement and upgrade costs, the impact on your business process and current infrastructure and much more.
We get the right technology at the best price
Our clients enjoy substantial savings when they purchase hardware, software, cloud services or telecommunications equipment through our process. This product purchase benefit is supported throughout North America.
Part of how we can offer such savings is because of our partnerships with Shaw, Apple, Google, Microsoft, Lenovo, Cisco, Meraki and Webroot.
Most IT management companies offer data backup as an extra service that they charge you more to take advantage of. When you choose TWT, you get data backup as part of your service package. Backup is insurance, your files are safely copied and stored in case of some emergency where you need to restore your server.
We’re award winners
For us, the best awards we can win are successful outcomes for our clients. Along our business journey dedicated to stable, responsive service, we’ve been formally recognized several times.
TWT earned 3 major awards in 2018. We earned a spot among top 501 global managed service providers, we earned #112 on the 2018 Growth 500 Canadian Business List, and we were a finalist for the 2018 Calgary Chamber Company Culture Award.
You’ll be supporting a local business
TWT is a Calgary-based business through and through, so by choosing us you’ll be supporting local. Supporting a local business means you know the people behind the service, you get a more personalized experience than you would with a national, or even international provider and you even help the local economy by keeping more money in the city.
Giving back is part of our DNA. Calgary is where we live, work and play, so giving back to the community is important to us. We’re open to helping in a wide variety of ways, from discounted fees to sponsoring events and even participating in fundraising.
Our team members are encouraged to choose a charity, explain why they want to support, and lend ideas on how to make that happen.
While there are plenty of other IT companies to choose from, the benefits of choosing TWT make us distinct in the industry. We’re a cut above the rest, and we hope you see us this way as well.
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